Returns and Exchanges

Returns/Exchanges/Store Credit

• Print and complete the Return Form
• We do not offer refunds or exchanges. You can return your item to us for store credit only.
• Return shipping must be paid at customer's expense. Original shipping and handling fees are non-refundable.
• Item(s) must be returned within 14 days of the date your order is delivered.
• Items must be unworn, free of stains (make-up or otherwise) and free of odors.
• Items must contain original tagging and accessories (if applicable).
• If an item was delivered to you damaged, please be sure to email shop@pgbalance.com within 48 hours of receipt, and we'll be sure to handle your return or exchange asap.
• Sale items are not eligible for returns, exchanges, or store credit and are final sale.

Send returns to:

PG BALANCE

P.O. BOX 310303

Miami, FL 33231

Upon the receipt of your return, an email will be sent to the email address provided when your order was placed, to confirm the processing of your return.

For questions please feel free to email us at - shop@pgbalance.com